Eco-Gites of Lenault, Normandy, France - Our Terms and Conditions

Full Terms and Conditions for Eco-Gites of Lenault in Normandy, France

These terms and conditions may be changed at any time.

Terms Used

In these Terms and Conditions 'you/yours' refers to the hirer and his/her party and 'we/us' means Eco-gites de Lenault/Rosie and Simon Hill. The term 'gite' refers to the gite building, the grounds, the front drive and all facilities provided by us.

Booking and Deposit

When booking direct with us, a non-returnable deposit of £100/€150 per week is required at the time of booking. Full payment for stays of less than 3 nights or less than 6 weeks before the date of arrival (late bookings) is required when booking. Any balance needs to be received 6 weeks prior to your time of arrival.

For direct bookings we accept credit cards or direct bank transfer to our UK or French bank account for both the deposit and balance/payment.

Your booking is secure once we have received a completed booking form and deposit or full payment for short stays/late bookings. No reservation will be made until the completed booking form and deposit has been received. The deposit is non refundable (see cancellation below). As a result we strongly advise you take out holiday cancellation insurance.

When booking through a third party site eg Airbnb, HolidayLettings etc the exact amount payable at booking will depend on the T&Cs of the site.

Non-payment of the Outstanding Balance

Failure to pay the outstanding balance within 3 working days of the due date, 6 weeks prior to your rental start date will result in your rental being suspended and the gite will be put back up for rental until payment is received. Should the gite be re-let and your balance subsequently received, your payment, minus the deposit will be refunded. We therefore recommend that you contact us as soon as possible if you have a problem getting the payment to us in time.

Cancellation by You (Please see below for modification of cancellation policy relative to Covid 19)

If you cancel your booking up to one week after making your reservation (as long as it is more than 6 weeks prior to your rental start date and therefore not a late booking) we will refund your full deposit.

If you cancel after one week but before 6 weeks before your rental start date we will retain your full deposit but no further charges will be made.

If you cancel less than 6 weeks prior to your rental start date after making full payment we will retain the full payment.


Cancellation by Us (Please see below for modification of cancellation policy relative to Covid 19)

No liability can be accepted or compensation paid as a result of us cancelling your holiday due to events which could not have reasonably been foreseen or avoided such as war, threat of war, riots, civil unrest, industrial action, acts of terrorism, natural or nuclear disasters, power failure, fire, adverse weather conditions, closure of international borders, disease outbreaks, non availability of transport services and all similar events outside of our control. 

In the current situation of being in a time of pandemic we appreciate no one can be sure of what will happen with regard to travel over the coming months. Should you need to cancel for reason relating to Covid-19 you will be able to do so up to to the day before your arrival. We are also happy for you to defer your holiday to a later date.

In the unlikely event that we have to cancel your holiday due to our mismanagement then we will do the following:

1. Attempt to make alternative arrangements for you in similar accommodation near-by. In this case you will be refunded in full.
2. Attempt to arrange an alternative date for your stay. Should this be in a higher priced time there will be no additional charge and should it be in a lower priced time will refund the difference.
3. If no alternative can be made we will refund your payment and deposit in full.

Covid-19 - modifications to cancellation policy and other changes

Cancellation relating to Covid 19 (updated Feb 2nd 2021)

Please note that for bookings made before this date the existing T&Cs are in place that you agreed to when booking.

We are implementing the following booking/cancellation policy:

All bookings made up to 6 weeks before arrival date will have dates secured by payment of a deposit.

For holidays of 4 days or less or less than 6 weeks before arrival full payment must be made to secure the dates. If you cancel a refund will only be made if the dates are relet and minus an admin fee.

Full payment is due 6 weeks before arrival date. At this point guests will be given the option to cancel their holiday and get a full refund (minus a €20 admin fee) or pay the balance which then becomes non-refundable except if we have to close the gite due to a national or local lockdown. In that case you will get a full refund.

If during your stay we are put into lockdown you will not be able to continue your stay and will be asked to return home.

If during your stay you, or any member of your party, must go into isolation you will not be able to do this in the gite and will be asked to return home or go to alternative accommodation.

If you cancel any security deposit paid will be refunded in full by cheque or bank transfer.

Safety of Guests and Ourselves

To minimise the risk of either ourselves or guests contracting Covid-19 we currently are implementing safety protocols and enhanced disinfecting of the gite between bookings.  We ask that guests maintain social distancing with us and do not come into our garden or house. Full details of the protocols are given to guests before arrival.

During the pandemic we will have less contact with you and we are unable to have children help us to feed the animals or collect eggs.

We regret we cannot allow you to have additional friends or family members to visit.

Should you exhibit symptoms of Covid-19 whilst at the gite (or up to 14 days after leaving) you must inform us. We are obliged to contact or local préfecture with this information.  You must seek a test and if positive must self isolate at alternative accommodation.

Should circumstances dicate that you have no alternative but to self-isolate at the gite you will be liable for payment of the rent for all the time you are with us.

Should at any time we feel you are not adhering to our safety protocols and putting us at risk you could be asked to leave and not be eligible to any refund for the remainder of your holiday.


Our rights include, but are not limited to:

Refusing to accept any booking at our sole discretion.

Obtaining the name, age of children and gender of your party before accepting a booking.

Entering the accommodation at any reasonable time and for any reasonable cause. We will try to let you know if we need to do this.

Refusing entry to your friends/visitors.

Charging for non trivial damage howsoever caused.

Claiming from you for any loss of future business as a result of damage resulting from your stay here, by you or your guests/visitors, howsoever this is caused.

Terminating the rental agreement immediately and without compensation or refund if:

  • You damage the accommodation, are excessively noisy or disturb others;

  • We reasonably suspect you are breaking the law;

  • You allow anyone extra to stay in the gite without our permission;

  • You do not comply with these full terms and conditions.

Our Liability

We shall not be liable for any death or injury or for damage to or loss to your personal property occurring whilst you rent Eco-Gites of Lenault. Please ensure all your valuables are covered under your household insurance. Your vehicles and contents are left at your own risk.  No Liability can be accepted or compensation paid you or anyone in your party, including visiting friends, for any loss, damage, injury, disappointment, illness,  inconvenience or other such cases. 

In the event of circumstances beyond our reasonable control e.g. (but not limited to) an act of war (whether declared or not), hostilities, invasion, act of foreign enemies, terrorism or civil disorder, fire, flood, exceptional weather conditions, loss of electricity/internet connection, disease, industrial disputes/strikes, insect infestations etc. we shall not be liable for any resulting costs, losses or damages suffered by you (including the cost of securing alternative accommodation), nor for our failure to undertake our obligations to you. However, in appropriate cases, we will refund your payments to you.

You use our grounds and facilities at your own risk. You should expect to encounter some potential minor hazards such as uneven ground, mud, wire, livestock etc.  Do not enter any of the stock fields or our garden/vegetable area for any reason and we cannot be held responsible for any injury to you as a result from doing so. Please leave gates as you find them. Do not feed the animals (livestock or pets).

The gite is converted from an old stone hay barn situated on a smallholding in a rural location. As a result wildlife will be found around the gite/grounds and may, at times, be found inside the gite. Such extra visitors inside the gite are rare but could include (but are not limited to) flies, wasps, hornets, other insects, mice and other rodents, bats, amphibians, lizards and birds which can all access via open doors/windows or occasionally via the eaves.  We cannot be held responsible for wildlife entering the gite but will do our utmost to assist you removing it.


During your stay you are responsible for the keys to the gite and therefore you are responsible for ensuring all doors and windows are closed and locked when you are not in residence. We do not accept any responsibility for damage or loss to your possessions or property during your stay.

What is included in the price:

Rental of the gite for the time specified and for the number of people specified on the booking form to a maximum of 5 people.
Parking for one vehicle - please contact us if you wish to park an additional vehicle/trailer.
Electricity, gas and logs.
Bed linenand towels  for the number of people booked, a tea towel and a bath mat but not bedding for the travel cot which you will need to bring yourselves.
A welcome pack.

Free Wifi - Internet speed and access are subject to provider availability and are offered as a free extra.  We cannot be held responsible for the speed of the Internet or if there is no Internet is available during your stay.  We will disconnect the WiFi is there are storms to prevent the modem from being damaged.

Taxe de Séjour

The local tourist board levies this small tax on all adults staying with us.  The rate is 60c per adult per night, payable in cash on arrival.  Children under 18 are not charged.  The money is used  to further promote tourism in Normandy.

Electric Cars

Normandy is encouraging electric car use and there are charging points in all towns and many villages.  The nearest point to Eco-Gites of Lenault is in Saint Pierre la Vieille, 5kms away.

You may also be able to charge at the gite but please be aware this will take much longer. 

Arriving and Leaving

Your accommodation is available from 16.00 on your rental start date.
Please vacate the gite by 10.00 on the final day.  Due to the extra cleaning required as a result of Covid 19, any delay in leaving will be charged at €10/half hour.

For short breaks it may be possible to alter arrival and departure dates times - please contact us.
Changeover day is Saturday (outside high season, the start day can vary).

The gite is for holiday use only - Neither you, nor any person allowed into the property by you, has the right to remain in the accommodation beyond the agreed departure date. You will be liable for any losses incurred as a result of delayed departure.

Your Responsibilities:

Your general responsibilities include, but are not limited to:

Ensuring only the number of people for whom the booking is made, stay in the gite.
Informing us if you have any friends/visitors coming to the gite. You are responsible for your friends/visitors at all times when at the gite or in the grounds. (Note for 2020 we cannot allow you to have friends/family visit the gite)
The gite cannot be used as a base for a party.
Ensuring that any friends/visitors at the gite comply fully with theses terms and conditions.
Your friends/visitors are not permitted to use the gite facilities/grounds in any form whatsoever.
Reporting to us any breakages or missing items (you will not normally be charged for minor damage or breakages).
Keeping all furniture, fittings and effects in the same good condition as they were found.
Ensuring the BBQ is safely extinguished at the end of the evening and cleaned.
Ensuring all cigarette ends are safely extinguished and disposed of in an outdoor bin.

Guests in the gite are at all times responsible for any children also staying.
The play area is to be left tidy when not in use and the sand pit lid is replaced.
The rules for using the trampoline are adhered to (copy in the information pack in the gite)

Do not add any glass bottles/jars etc to the bin as the refuse collector will not take any bags containing glass.   Unbroken glass can be added added to the recycling bin and broken glass/crockery given to us for safe disposal.


Our Animals

Please do not enter into the animal fields.  For a few weeks of the year there may be sheep or turkeys by the back gate and at this time you can pass through this area.  Please ensure the gate from the play area to this area is bolted and chained and the main gate to the path is bolted.

If toys etc are thrown into a field please ask one of us to collect it/them for you.

When convenient to us you may come and help feed the animals and collect any eggs up to a maximum of once per day.  We cannot guarantee that you can help us every day and we may refuse your help at our discretion. Due to Covid-19 this is not possible in 2021.

Please do not feed any of our animals (farm animals or pets)

Please be aware that our cats and dog(s) are thieves and will steal any food left outside.

Our cats and dog(s) are not allowed inside the gite.


Care of and Cleaning of the Gite

We ask for a security deposit of €200 to be paid with your final balance. 

All deposits are returned either by bank transfer or cheque in the currency paid within one week and following a positive inspection of the gite.

For guests booking through Airbnb and HolidayLettings the deposit is paid to the online agent on booking and will be returned by them according to their terms and conditions after your departure unless we ask them to retain all or part of the deposit after inspection of the gite.

Cleaning the gite is not included in the letting price. On departure, the gite should be left clean and tidy, in the same condition as on arrival, ready for the arrival of the next guests.  NOTE - in 2021 we are adding a compulsory cleaning fee of €50 due to Covid-19. For those guests booking through HolidayLettings/TripAdvisor, Natuurhuisje or Airbnb this is included.

If required, an end of let cleaning service is available at a cost of €50, payable in cash on arrival and in addition to the damages deposit.  In this case the gite should still be left tidy; everything should be put away and the washing up done. Untidiness will be invoiced for the cost of cleaning.

We reserve the right to retain all or some of the security deposit should the gite be left excessively dirty or damaged.


Smoking (including e-cigarettes) is not permitted in the gite or any of our buildings. Smoking is permitted in the grounds but please take care to avoid fires and dispose of all cigarette ends properly in an outdoor bin. We reserve the right to charge an extra cleaning cost we deem the gite to have been damaged by smoke fumes. This damage may include, but is not restricted to, smells and odours, stains, marks or cigarette burns to floors, walls, ceilings or furniture and fittings.


Personal Details and Email Contact

We will only use your personal details (email and phone number) for the purposes of organising your gite holiday with us.  If you wish to be added onto our mailing list (Max 6 newsletters per year) please tick the appropriate box on our booking form.  For further details please refer to our privacy policy.


We do accept well-behaved dogs under the following condition:

There is a charge of €20 per week payable in cash on arrival and we accept up to two dogs and possibly more by prior arrangement.

We cannot accept puppies under a year of age.

Dogs must not go on the furniture and must not go upstairs at any time.  We do have stair gate you can use.

Owners are asked to bring their own beds for their dogs.

Dogs are not to be left alone in the gite although there is the possibility that we may be able to dog sit for you.

Owners must clear up after their dogs and place the bagged droppings in the appropriate bin.

All dogs must be up to date with all vaccines including rabies and have been treated for fleas and worms within the correct time scale for the product used.  Being up to date with rabies vaccinations is critical for dogs returning to the UK and they will be refused entry onto the ferry/train if the vaccination is even 1 day overdue.

We have poultry and farm animals close to the gite and dogs must not chase, worry or excessively bark at our livestock.

We have 3 cats and dogs must not chase, worry or bark at them.

We have our own dogs (a spayed female and a neutered male) and often have visiting dogs.

If we find fleas in the gite after a dog has visited you will be charged for the full cost of treating the gite to remove them.


We make every endeavour to ensure there are no problems whilst you stay with us. However, we understand that occasionally things can go wrong.  This includes, although is not limited to, dissatisfaction with the gite (not sold as described), accidents to you or any in your party whilst at the gite or issues with things broken or not working in the gite or grounds.   If you encounter any such problems it is vital you let us know as soon as the problem occurs/is detected and allow us suitable time to rectify the problem.  Unless this procedure is followed, no subsequent claim will be entertained.  We cannot consider any complaint brought to our notice after you have left.