Full Terms and Conditions for Eco-Gites of Lenault in Normandy, France
These terms and conditions may be changed at any time. A full and current copy is available in the gite.
In these Terms and Conditions 'you/yours' refers to the hirer and his/her party and 'we/us' means Eco-gites de Lenault/Rosie and Simon Hill. The term 'gite' refers to the gite building, the grounds, the front drive and all facilities provided by us.
Booking and Deposit
When booking direct with us, a non-returnable deposit of £100/€150 per week is required at the time of booking. Full payment for stays of less than 3 nights or less than 6 weeks before the date of arrival (late bookings) is required when booking. Any balance needs to be received 6 weeks prior to your time of arrival.
For direct bookings we accept cheques in sterling or Euros (made payable to Rosie Hill), direct bank transfer and dredit card..
Your booking is secure once we have received a completed booking form and deposit or full payment for short stays/late bookings. No reservation will be made until the completed booking form and deposit has been received. The deposit is non refundable. As a result we strongly advise you take out holiday cancellation insurance.
When booking through a third party site eg Airbnb, HolidayLettings etc the exact amount payable at booking will depend on the T&Cs of the site.
Non-payment of the Outstanding Balance
Failure to pay the outstanding balance within 4 working days of the due date, 6 weeks prior to your rental start date will result in your rental being suspended and the gite will be put back up for rental until payment is received. Should the gite be re-let and your balance subsequently received, your payment, minus the deposit will be refunded. We therefore recommend that you contact us as soon as possible if you have a problem getting the payment to us in time.
Cancellation by You
If you cancel your booking up to one week after making your reservation (as long as it is more than 6 weeks prior to your rental start date and therefore not a late booking) we will refund your full deposit.
If you cancel after one week but before 6 weeks before your rental start date we will retain your full deposit but no further charges will be made.
If you cancel less than 6 weeks prior to your rental start date after making full payment we will retain the full payment.
Cancellation by Us
In the unlikely event that we have to cancel your stay then we will do the following:
1. Attempt to make alternative arrangements for you in similar accommodation near-by. In this case you will be refunded in full.
2. Attempt to arrange an alternative date for your stay. Should this be in a higher priced time there will be no additional charge and should it be in a lower priced time will refund the difference.
3. If no alternative can be made we will refund your payment and deposit in full.
Refusing to accept any booking at our sole discretion.
Our rights include, but are not limited to:
Obtaining the name, age and gender of your party before accepting a booking.
Entering the accommodation at any reasonable time and for any reasonable cause. We will try to let you know if we need to do this.
Refusing entry to your friends/visitors.
Charging for non trivial damage howsoever caused.
Claiming from you for any loss of future business as a result of damage resulting from your stay here, by you or your guests/visitors, howsoever this is caused.
Terminating the rental agreement immediately and without compensation or refund if:
You damage the accommodation, are excessively noisy or disturb others;
We reasonably suspect you are breaking the law;
You allow anyone extra to stay in the gite without our permission;
You do not comply with these full terms and conditions.
We shall not be liable for any death or injury or for damage to or loss to your personal property occurring whilst you rent Eco-Gites of Lenault. Please ensure all your valuables are covered under your household insurance. Your vehicles and contents are left at your own risk.
In the event of circumstances beyond our reasonable control e.g. (but not limited to) fire, flood, exceptional weather conditions, disease outbreaks, industrial disputes etc. we shall not be liable for any resulting costs, losses or damages suffered by you (including the cost of securing alternative accommodation), nor for our failure to undertake our obligations to you. However, in appropriate cases, we will refund your payments to you.
You use our grounds and facilities at your own risk. You should expect to encounter some potential minor hazards such as uneven ground, mud, wire, livestock etc. Do not enter any of the stock fields for any reason and we cannot be held responsible for any injury to you as a result from doing so. Please leave gates as you find them. Do not feed the animals (livestock or pets).
During your stay you are responsible for the keys to the gite and therefore you are responsible for ensuring all doors and windows are closed and locked when you are not in residence. We do not accept any responsibility for damage or loss to your possessions or property during your stay.
What is included in the price:
Rental of the gite for the time specified and for the number of people specified on the booking form to a maximum of 5 people.
Parking for one vehicle - please contact us if you wish to park an additional vehicle/trailer.
Electricity, gas and logs.
Bed linen and towels for the number of people booked, a tea towel and a bath mat but not bedding for the cot which you will need to bring yourselves.
A welcome pack for stays of 3 days or more.
Free Wifi - Internet speed and access are subject to provider availability and are offered as a free extra. We canot be held responsible for the speed of the Internet or if no Internet is available during your stay.
Arriving and Leaving
Your accommodation is available from 16.00 on your rental start date. We may be able to let you in earlier if you contact us in advance, especially in low and mid season.
The gite must be vacated by 10.00 on the final day.
For short breaks arrival and departure dates can be arranged to suit you (within reason and suject to availability).
Changeover day is Saturday (outside high season, the start day can vary – please contact us to discuss dates).
The gite is for holiday use only - Neither you, nor any person allowed into the property by you, has the right to remain in the accommodation beyond the agreed departure date. You will be liable for any losses incurred as a result of delayed departure.
Your general responsibilities include, but are not limited to:
Ensuring only the number of people for whom the booking is made, stay in the gite.
Informing us if you have any friends/visitors coming to the gite. You are responsible for your friends/visitors at all times when at the gite or in the grounds.
The gite cannot be used as a base for a party.
Ensuring that any friends/visitors at the gite comply fully with theses terms and conditions.
Your friends/visitors are not permitted to use the gite facilities/grounds in any form whatsoever.
Reporting to us any breakages or missing items (you will not normally be charged for minor damage or breakages).
Keeping all furniture, fittings and effects in the same good condition as they were found.
Ensuring the BBQ is safely extinguished at the end of the evening.
Ensuring all cigarette ends are safely extinguished and disposed of in an outdoor bin.
The play area is left tidy when not in use and the sand pit lid is replaced.
The rules for using the trampoline are adhered to (copy in the information pack in the gite)
Care of and Cleaning of the Gite
A damages deposit of £150 paid into our bank account or €200 in cash needs to be paid on or before your arrival and will be returned either by bank transfer or cheque within one week and following a positive inspection of the gite.
For guests booking through Airbnb and HolidayLettings the deposit is paid to the online agent on booking and will be returned by them within a week after your departure unless we ask them to retain all or part of the deposit after inspection of the gite.
Cleaning the gite is not included in the letting price.* On departure, the gite should be left clean and tidy, in the same condition as on arrival, ready for the arrival of the next guests.
*During the Covid 19 pandemic a compulsory cleaning fee of €50 is added to all bookings.
If required, an end of let cleaning service is available at a cost of €50, payable in cash on arrival and in addition to the damages deposit. In this case the gite should still be left tidy; everything should be put away and the washing up done. Untidiness will be invoiced for the cost of cleaning.
We reserve the right to retain all or some of the damages deposit should the gite be left excessively dirty or damaged.
Smoking (including e-cigarettes) is not permitted in the gite or any of our buildings. Smoking is permitted in the grounds but please take care to avoid fires and dispose of all cigarette ends properly in an outdoor bin. We reserve the right to charge an extra cleaning cost we deem the gite to have been damaged by smoke fumes. This damage may include, but is not restricted to, smells and odours, stains, marks or cigarette burns to floors, walls, ceilings or furniture and fittings.
We do accept well-behaved dogs under the following condition:
There is a charge of €20 per dog per week payable in cash on arrival and we accept up to two dogs (possibly more by prior arrangement).
We cannot accept puppies under a year of age
Dogs must not go on the furniture and must not go upstairs at any time. We do have stair gate you can use.
Owners are asked to bring their own beds for their dogs.
Dogs are not to be left alone in the gite although there is the possibility that we may be able to dog sit for you.
Owners must clear up after their dogs and place the bagged droppings in the appropriate bin.
We have poultry and farm animals close to the gite (although not in the gite garden or play area) and dogs must not chase, worry or excessively bark at our livestock.
We have 3 cats that do go in the gite garden and play area and dogs must not chase, worry or bark at them.
We have our own dogs and often have visiting dogs.
Should you have any complaints with regard to your stay at the gite you must inform us at the time of the complaint and without fail before you leave. This includes, although is not limited to, dissatisfaction with the gite and accidents to you or any in your party whilst at the gite. If you encounter any problems with the gite please let us know as soon as possible and allow us suitable time to rectify the problem. We cannot consider any complaint brought to our notice after you have left.